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Contact Us

Individuals & Families

Georgia Crisis & Access Line: 800-715-4225 (24 hours a day, 7 days a week)

Customer Service: 855-606-2725 (Monday – Friday, 8:00am – 5:00pm ET)

TTY: 404-836-1741


Providers

The following list of GA contacts should help you reach the appropriate team based on your request:

Customer Service

General referral questions, prior authorization numbers, status requests, complaints & grievances

Phone: 855.606.2725

GCAL

Immediate access to crisis services, 24 hours a day, 7 days a week

Phone: 800.715.4225

Provider Relations

General questions related to training, enrollment, etc…

Phone: 800.397.1630

GA Collaborative ASO

Escalated issues

EDI Helpdesk

ProviderConnect questions, including registration and direct or claims batch submission

Phone: 888.247.9311
Fax: 866.698.6032

PASRR

Send medical records for any Level II review

Fax: 855.858.1965

Care Coordination

Send completed Care Coordination enrollment packets and signed release of information

Fax: 855.858.1966

Inpatient

GCAL and State Contracted Inpatient Facility sends initial clinical admission information, reports, and general inpatient related inquires

Fax: 855.858.1967

PRTF/CBAY

Initial and concurrent requests for CBAY and PRTF must be entered using ProviderConnect or the batch system for batch providers. Should additional documentation be requested by the Clinical Team you may email or fax to:

Fax: 855.858.1968

Routine OP Community Based Services

Send completed Outpatient clinical information for initial or concurrent review

Fax: 855.858.1969

Provider Enrollment

Application submission

Fraud, Waste and Abuse

Report instances of fraud, waste and / or abuse

Phone: 888.293.3027

IDD Quality Management-Delmarva

Questions regarding IDD quality review processes or Regional Quality Improvement Councils

Phone: 404.459.9675
Fax: 866.755.3506

Mailing Addresses:

  • Georgia Collaborative ASO
    229 Peachtree Street, N.E. Suite 1800
    International Tower
    Atlanta, GA 30303
  • Georgia Collaborative Claims (claims mailing address)
    P.O. Box 850
    Latham, NY 12110

 

General Information